Return and Refund Policy
If an item is not the right fit for your needs, you may request a return provided it meets the requirements described below.
Before Sending an Item Back
Returns are accepted only for products that remain in their original condition. To qualify, returned merchandise must:
- Be requested within 30 days of the delivery date
- Show no signs of use, alteration, or modification
- Include the original packaging
- Contain all accessories and included components
- Be returned in the same condition in which it was received
How to Submit a Return Request
To begin the process, send an email to support@valliapparel.com and include your order number along with a brief explanation of the reason for the return.
Once your request is reviewed, our team will provide the next steps and return instructions.
Return Deadline
All return requests must be submitted within 30 days after delivery has been confirmed by the carrier. Requests received after this period cannot be approved.
Packaging Recommendations
To help ensure the item arrives safely, we recommend using secure packaging when returning merchandise. Proper packaging helps reduce the possibility of damage during transit.
After We Receive Your Return
Every returned item is reviewed upon arrival. Following inspection, eligible returns will move forward through the refund process.
Refunds are issued according to the following guidelines:
- Refunds are sent to the original payment method used for the purchase
- Approval is required before a refund can be processed
- Most approved refunds are completed within approximately 7 business days
- Banking institutions and payment providers may require additional processing time
Interested in a Replacement?
If you would prefer a replacement item instead of a refund, please contact our support team for assistance.
Replacement availability depends on current inventory levels at the time your request is reviewed.
Return Shipping Responsibility
Customers are responsible for arranging return shipment and covering associated shipping costs.
However, Vallia Apparel does not charge:
- Restocking fees
- Return processing fees
- Return handling charges
Changes or Cancellations
Orders may be modified or canceled only before fulfillment begins.
Once an order enters processing or has been dispatched, cancellation and modification requests may no longer be possible.
If There Is a Problem With Your Order
Should your order arrive with a damaged item, manufacturing issue, or an incorrect product, please reach out to us as soon as possible.
Including the following information will help us review the situation more efficiently:
- Order number
- Description of the issue
- Photos of the product received
- Images of the packaging, if applicable
Once the details have been reviewed, we will determine the most suitable solution available.
Additional Policy Information
For more information regarding store policies, customer obligations, and purchase terms, please visit our Terms of Service.
Get in Touch
Support Hours
- Monday – Friday: 9:00 AM – 5:00 PM EDT
- Saturday & Sunday: Closed
Contact Methods
Email:
support@valliapparel.com
Online Contact Form:
Submit a Request
Response Times
- Available 5 days a week
- Responds within 24 business hours
Business Information
Store Name
Vallia Apparel
Mailing Address
841 Yale Ave
Burley, ID 83318
United States