Shipping Policy
Free Shipping Across the United States
All orders shipped within the United States include complimentary standard shipping. No minimum purchase amount is required to qualify.
Order Processing
After your order is successfully placed, our team begins preparing it for shipment. Processing times may vary depending on order volume and seasonal demand.
- Orders placed before 4:00 PM EDT are prepared on the same business day.
- Orders submitted after 4:00 PM EDT generally begin processing on the following business day.
- Most orders are processed within 0–2 business days.
- During holidays, promotions, or high-demand periods, preparation times may be slightly extended.
Shipping & Delivery
Once your package has been shipped, estimated delivery throughout the United States is generally between 6 and 9 business days.
Delivery schedules may occasionally be affected by factors such as weather conditions, carrier operations, regional delays, or other unforeseen circumstances.
Order Updates
To keep you informed throughout the shipping process, you will receive:
- An order confirmation email shortly after completing your purchase.
- A shipping confirmation email containing tracking details once your package has been dispatched.
You can use the tracking information provided to follow your shipment's progress.
Tracking Information
Tracking details may not become available immediately after shipment. Carrier systems often require additional time to register package activity.
- Initial tracking scans can be delayed.
- Updates may take up to 48 hours to appear.
- Tracking visibility depends on the carrier's system updates.
Carriers We Work With
Depending on your location and service availability, your order may be delivered by one of our trusted logistics partners:
- USPS
- UPS
- DHL
- Additional regional or national delivery providers
Order Changes & Cancellation Requests
If you need to make adjustments to your order, please reach out as soon as possible at support@valliapparel.com.
We may be able to assist with:
- Shipping address corrections
- Order information updates
- Cancellation requests
Please note that once an order enters fulfillment or has already been shipped, modifications may no longer be available.
Damaged, Incorrect, or Defective Items
If your order arrives damaged, contains the wrong item, or has a product defect, our support team will be happy to review the situation.
When contacting us, please include:
- Your order number
- A short description of the issue
- Clear photos of the item and its packaging
After evaluating the information provided, we will determine the appropriate solution based on the circumstances.
Get in Touch
Support Hours
- Monday – Friday: 9:00 AM – 5:00 PM EDT
- Saturday & Sunday: Closed
Contact Methods
Email:
support@valliapparel.com
Online Contact Form:
Submit a Request
Response Times
- Available 5 days a week
- Responds within 24 business hours
Business Information
Store Name
Vallia Apparel
Mailing Address
841 Yale Ave
Burley, ID 83318
United States